Currently, there is not a way to get a list of agents who are assigned a specific skill. I thought that at least there would be an API call - but there isn't. Do any of you know how to find this information? I know that I can see what skills an agent has assigned to them, but I do not know how to find which agents have a specific skill other than to go through and look at everyone's profiles. Surely, something this helpful and basic is possible, right?
I submitted an idea -
Idea ANA-I-318 requesting this functionality be added. So, if you're like me and need to be able to get this info, but don't know how to - please vote!!
Thanks,
#Omni-ChannelDesktop/UserInterface#QualityManagement#Reporting/Analytics#Routing(ACD/IVR)#SystemAdministration------------------------------
Brenda
Alcon Vision LLC
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