Hi There,
I have an agent that I have added to a number of our queues but he is only receiving interactions in one queue. I have triple checked that he is assigned to the queue, has that skills assigned, has the same role assignments as all other agents but is not getting calls in this other queue. Any thoughts on what I am missing?
Also, he has received calls in all assigned queues in the past. He just came back to the call center to help out. I made no changes to his profile except reset his password.
#Routing(ACD/IVR)#Telephony#Unsure/Other------------------------------
Julie Green
Sentinel Benefits & Financial Group
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