Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Import CSV for External Contacts with custom fields.

    Posted 09-24-2021 05:35
    Hi,

    Is it possible in Genesys Cloud to import CSV file for Externals contacts with custom fields ? either for new import or update existing contacts.

    I didn't find in the documentation a topic that explains if possible or not to import externals contacts with custom fields.

    Thanks in advance for your feedback.

    Regards.
    #SystemAdministration


  • 2.  RE: Import CSV for External Contacts with custom fields.

    Posted 11-12-2021 10:27
    Hi Mostafa,

    Perhaps my answer comes a little late.
    Currently it is not possible to import external contacts custom fields through the import functionnality.
    One of our customer had the same need and the only option we had was to develop our own import/export application with the API.

    Regards,

    ------------------------------
    Emmanuel Chandeze
    Orange Business Services S.A.
    ------------------------------



  • 3.  RE: Import CSV for External Contacts with custom fields.

    Posted 12-08-2021 17:14
    Hi Emmanuel

    Yes I see, thanks for your answer

    Regards


    ------------------------------
    Mostafa Oudderhem
    SABIO FRANCE SAS
    ------------------------------