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  • 1.  Web Messenger - Send Email Notifications to Customers

    Posted 04-18-2022 11:32
    Hello,

    We are working on implementing web messenger and trying to solve how to notify customers once we replied to them.
    Given that the interactions are asynchronous, we would like to be able to notify customers via email once their inquiry has been treated.

    If Genesys is not connected to our CRM, is it possible to trigger an email notification that would inform the customers when an agent has replied?

    Example: 
    - Customer sends inquiry out of business hours.
    - Agent replies via web messenger.
    - Agent sends notification via script? Is that possible?

    Thank you.
    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #ConnectwithaCustomer(NEW)
    #DigitalChannels
    #Implementation

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    Louis D.
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  • 2.  RE: Web Messenger - Send Email Notifications to Customers

    Posted 04-18-2022 11:40
    I have found this thread which says we would need a provider to send the email but was wondering if there is a new solution that could be provided.

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    Louis D.
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    Original Message


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