I had an interesting use case presented to me this afternoon and am wondering if anyone has done something similar.
The ask for an inbound IVR that will transfer to external numbers. There will be a pool of numbers that the calls should be cycled through for the transfer (see example below). It's unclear if how many external numbers will be in this pool (at a bare minimum I envision at least 15-20, though it may be much higher) and depending on that I wondered if leveraging a data table for them may be an option. The piece I'm really hoping for advice on how to cycle through the numbers when transferring callers. No specific caller needs to be transferred to any specific number, and all numbers should receive transfers equally.
Example
Caller A ->Transfer to number 111-111-1111
Caller B -> Transfer to number 222-222-2222
Caller C -> Transfer to number 333-333-3333
Caller D -> Transfer to number 111-111-1111
Caller E -> Transfer to number 222-222-2222
Caller F -> Transfer to number 333-333-3333
And so on
#Routing(ACD/IVR)------------------------------
Emily Kammerer
Ascendium Education Solutions, Inc.
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