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I agree that you're on the right path Hylton. I would go one step further @Mostafa Oudderhem and gather Wireshark logs via Dumpcap to see what's going on with SIP messages.
If you want instructions on how to install Wireshark to run Dumpcap without agents having to do anything, let me know and I will post a Word doc that I can link to here.
I named the doc "Invisible Wireshark Install Directions"
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