Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Real Time License Usage

    Posted 01-26-2022 15:57

    Is it possible to generate a real time license usage report?
    I am trying to sift out which users are utilizing the WEM add on.   I am fairly new to CX and the added cost for WEM is a little murky.  We have 3 roles that clearly state the WEM add on is part of the licensing. The users that should not be using the WEM add on are not part of any of the 3 roles so I am trying to narrow down which roles and/or permissions actual create WEM usage. The problem that I am running into in regards to roles and permissions is the fact that there does not appear to be real consistency with the custom roles and the agents assigned to roles; they're all over the place!

    Any suggestions or ideas are welcomed!

    Thank you!

    Tina Yocum
    Nxstage Medical, Inc.

  • 2.  RE: Real Time License Usage

    Posted 01-26-2022 22:29
    In the Subscription section of Admin, you can look at current usage across all your licenses and download usage reports including by user.

    For more information about subscription reports, About your subscription - Genesys Cloud Resource Center (

    Also, here is a good video:

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect