Hello everyone

Our client implemented a chat channel, but is finding something that bothers the agent's work

The agent write space is too small, it would be ideal if this space is occupying half of the interface to make easier the handling of the predetermined answers.

Is there a way to modify it?

I add an image


#Omni-ChannelDesktop/UserInterface

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Andres Galindo
Global Networks Solutions S.A.
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Hey @Andres Galindo,

Not sure if you noticed, but your question gets a deep dive in Episode 8 of the Genesys Cloud Q&A Show! ​Hope you can check out the answer when you get a second. And apologies if I didn't get your name just right.

Cheers,

Matt (and @George Ganahl) ​

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Matt Lawson
Genesys - Employees
Manager, Online Communities
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Original Message:
Sent: 06-16-2020 17:06
From: Andres Galindo
Subject: Expand chat writing space


Hello everyone

Our client implemented a chat channel, but is finding something that bothers the agent's work

The agent write space is too small, it would be ideal if this space is occupying half of the interface to make easier the handling of the predetermined answers.

Is there a way to modify it?

I add an image

#Omni-ChannelDesktop/UserInterface

------------------------------
Andres Galindo
Global Networks Solutions S.A.
------------------------------