Genesys Cloud CX

 View Only
Discussion Thread View
Expand all | Collapse all

Windows 11 Support

  • 1.  Windows 11 Support

    Posted 12-17-2021 13:34
    With Windows 11 on the way, can you advise when the pureCloud Desktop App will be certified and supported on Windows 11?
    Thanks!
    #Roadmap/NewFeatures

    ------------------------------
    Roger Little
    Humana Inc.
    ------------------------------


  • 2.  RE: Windows 11 Support

    Posted 12-30-2021 21:31
    From experience, I have NEVER seen Genesys or ININ support or certify products and platforms before they are officially released and tested against that release.  I personally have been running Windows 11 for about 3-4 months and have had no problems with Genesys Cloud either in the browser or with the app, but that is nowhere near an official stamp of approval for Windows 11.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Windows 11 Support

    GENESYS
    Posted 05-05-2022 18:23
    Hi Roger,
    Did you have any answer ?

    ------------------------------
    stephania casillas gutierrez
    Genesys - Employees
    ------------------------------



  • 4.  RE: Windows 11 Support

    Posted 05-06-2022 14:10
    Product documentation still shows "Windows- 7, 8, and 10".  My impression is there is no certification per-se and users should conduct their own testing to assure the product is stable within their own environment.  Given the diverse variables of system setup, that makes sense.
    However it would be desirable to have some assurance that the Desktop App had been tested on Windows 11 and deemed compatible with that OS.

    ------------------------------
    Roger Little
    Humana Inc.
    ------------------------------



  • 5.  RE: Windows 11 Support

    Posted 06-01-2022 19:17
    Hi,
    I would be interested to know also. Where can I find the ININ or official release notes to keep a eye on for this?

    ------------------------------
    Jean Lam
    Bridgecrest Acceptance Corporation
    ------------------------------



  • 6.  RE: Windows 11 Support

    Posted 06-01-2022 19:26
    I have been running on Windows 11 for half a year now with no issues aside from some Chrome update that later fixed itself.

    I also did testing with Windows 365 and all worked fine.

    Not exactly "official support", but I can say it works.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 7.  RE: Windows 11 Support

    Posted 08-02-2022 23:50

    Windows 11 support for the desktop app has been announced 

    https://help.mypurecloud.com/releasenote/july-27-2022/



    ------------------------------
    Vincent Sabolboro
    ATB Financial
    ------------------------------



  • 8.  RE: Windows 11 Support

    Posted 09-29-2022 13:55
    Hello, Do we know when Windows 11 will be supported on the Embedded Client?

    ------------------------------
    Bharat Rudrakshala
    ESRI
    ------------------------------



  • 9.  RE: Windows 11 Support

    Posted 09-29-2022 14:05
    Did you find some issues with the Embedded Framework in Windows 11?  I have used it with no problems.  What were you embedded in?

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 10.  RE: Windows 11 Support

    Posted 09-29-2022 15:43
    So this is a Genesys Cloud for Service Now Integration. I am checking with another user who was facing issues with using Windows 11 in the embedded client for Salesforce. Not sure if it is the root cause of the audio issue but it appeared to be a pattern.

    Thanks,
    Bharat





  • 11.  RE: Windows 11 Support

    Posted 09-29-2022 16:08
    Yes, audio is different.  Make sure you setup audio profiles in Genesys.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------