Hi Brenda
Not sure if this is what you need, but here's the task in one of my call flows. Prior to using a data table, I was adding each number to be blocked to each call flow, which was a difficult to manage and time consuming. The data table works great. If the caller ANI is found on my data table ("DA Nuisance Numbers"), it disconnects; if not, it moves on to the next designated task in the flow.

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Emily Kammerer
Ascendium Education Solutions, Inc.
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Original Message:
Sent: 01-19-2022 14:16
From: Brenda Wynne
Subject: Blocking prank calls
Any examples of call flows that can be shared here?
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Brenda Wynne
Alcon Vision LLC
Original Message:
Sent: 04-17-2021 11:34
From: Raghavapvds Raghavapvds
Subject: Blocking prank calls
Hi,
Yes you can block it and following method.
1.Create a DB table and add the ANI numbers to be blocked.
2.In the IVR Check the ANI starting of the call by DB lookup and if matches ANI number disconnect it or if yes go for next step in the flow.
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Raghava PVDS
Cognizant Technology Solutions India
Original Message:
Sent: 04-16-2021 08:30
From: Pietro Messina
Subject: Blocking prank calls
Good morning to everyone,
Is it possible to block incoming calls from a specific telephone number on PureCloud? (like a blacklist)
This is because we have a customer that is receiving a lot of prank calls from a specific telephone number and he wants to block them.
Thank you in advance.
Best regards,
Pietro Messina
TechneValue GmbH
pietro.messina@technevalue.com
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Telephony
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Pietro Messina
TechneValue GmbH
pietro.messina@technevalue.com
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