Skip to main content (Press Enter).
Sign in
Skip auxiliary navigation (Press Enter).
Welcome to the Community!
A place to ask questions, connect with others, and stay in the know
Sign In
Sign Up
Skip main navigation (Press Enter).
Toggle navigation
Search Options
Home
Achievers Lounge
Communities
All Communities
My Communities
Knowledge Variations for Touchpoint (Beta)
Genesys Cloud Community Home
Directory
Events
Upcoming Events
Browse
Discussion Posts
Library Entries
Login Page
Addthis
Meet the Gurus
Sign Up and Sign In
AMA
Community Rockstars
Community Rockstars - Customer Facing
Community Rockstars - Customer Facing
GCAP Community Member of the Month
Latitude by Genesys – User Group
Latitude By Genesys
Genesys Cloud PAC
Community Prize Wall
Gamification Event Series
Help Cole Out!
Help Kevin Out!
PureConnect Bounty Board
Q&A Show Bounty Board
Copy of Q&A Show Bounty Board (Sandbox)
Redirect
Discussion
View Thread
Genesys Cloud CX
Community Navigator
View Only
Community Home
Discussion
32.3K
Library
589
Events
2
Members
4.1K
Discussion Thread View
Back to discussions
Expand all
|
Collapse all
sort by most recent
sort by thread
Blocking prank calls
Pietro Messina
04-16-2021 08:30
Good morning to everyone, Is it possible to block incoming calls from a specific telephone number on ...
Jason Tripp
04-16-2021 12:45
Pietro, If the DNIS is assigned to an architect flow yes. You can set up decision to disconnect the ...
Raghavapvds pvds
04-17-2021 11:35
Hi, Yes you can block it and following method. 1.Create a DB table and add the ANI numbers to be blocked. ...
Nathan Smith
04-19-2021 08:23
I am doing something similar to Raghava PVDS described and it is very effective. ------------------------------ ...
Kevin Brown
04-21-2021 19:30
Agreed. I also proactively pulled the top 25 SPAM callers from a monthly updated source (will have ...
Brenda Wynne
01-19-2022 14:16
Any examples of call flows that can be shared here? ------------------------------ Brenda Wynne Alcon ...