Genesys Cloud CX

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  • 1.  Archival Storage Limit?

    Posted 05-12-2022 05:59
    Hi,

    Good day to all, would like to know regarding the recordings archive storage in Genesys Cloud What I understand that the archive storage is not counted towards the org storage / subscribed storage. Question is are they any storage limit to it ? Can't seems to find anything with regards to the hard limit of archive storage. Would like to assure my customer that its unlimited and there is no additional charges to it.

    Hope to get some answer here.

    So far I can only can see the below information:
    https://help.mypurecloud.com/faqs/do-archived-recordings-count-against-my-org-level-storage-allocations/

    Thanks for help.
    #SystemAdministration

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    Yaw Han

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  • 2.  RE: Archival Storage Limit?

    GENESYS
    Posted 05-13-2022 09:21
    Hi Yaw Han,

    There is no storage limit for archived recordings at the moment.

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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
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  • 3.  RE: Archival Storage Limit?

    Posted 05-16-2022 21:39
    Hi Daniel,  Thanks for your reply.

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    Yaw Han Chin
    ITApps Sdn Bhd
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