Genesys Cloud CX

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  • 1.  Rich media support on Messenger

    Posted 05-11-2022 12:19
    Hi all,
    is there now any support for rich media when using Messenger? Especially, we'd need support for quick replies, at least.
    And also, is it possible to define quick replies on Dialogflow CX and see those within Messenger?

    Thanks in advance for any hints and suggestions!
    #Bots
    #DigitalChannels

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    Giuliano Ferri
    Indra Italia spa
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  • 2.  RE: Rich media support on Messenger

    GENESYS
    Posted 05-19-2022 11:12
    Hey Giuliano,

    Have you consulted the developer documentation for quick replies? There is an entry there on rich media:
    https://all.docs.genesys.com/WID/Current/Developer/Rich_Media

    Not sure this will work with what you are looking for with Dialogflow CX, but please pass along any more information if above is way off point.

    Regards.

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    Anthony Romero
    Genesys - Employees
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  • 3.  RE: Rich media support on Messenger

    GENESYS
    Posted 05-27-2022 10:05
    Ciao Giuliano,

    I'd like to redirect you to the relevant articles for Rich Media support in our new Messenger and Web Messaging channel.


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    Angelo Cicchitto
    Genesys - Employees
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  • 4.  RE: Rich media support on Messenger

    Posted 29 days ago
    Ciao Angelo,
    I can confirm you that Quick Replies are already working fine with DFCX. As far as Cards, yes we're interested to be included in Beta program, if possible.
    Could you tell me how I can get that?
    Thanks for your help!

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    Giuliano Ferri
    Indra Italia spa
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  • 5.  RE: Rich media support on Messenger

    GENESYS
    Posted 28 days ago
    Hi Giuliano - adding my colleague @Katie Ritz to follow-up on the Beta for Cards. We will need some more details from your Org, probably better if you reach out directly, either here or via Ideas Portal (this is the original idea: https://genesyscloud.ideas.aha.io/ideas/DIG-I-156).​

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    Angelo Cicchitto
    Genesys - Employees
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