#Unsure/Other

------------------------------
Yumi Obuchi
PricewaterhouseCoopers LLP
------------------------------

I usually bring the chat in, check a schedule and then make a decision of an auto-reply with a closed message or sending it through to the queue.  I also find it a much better experience just to check the schedule in the widget before it is presented to the customer so they don't even get to start the chat after hours.  This is explained in the developer center at:  https://developer.mypurecloud.com/api/webchat/schedules.html.  This is the best way to handle schedules.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 07-24-2020 14:47
From: Yumi Obuchi
Subject: Chat documentation confusion

Hi everyone,

I'm working on building a basic chat flow that is capable of sending auto-reply messages on off-hours/holidays and have some questions regarding chat documentation:

Are there resources for chat that are similar to these?
- tutorial (this is for call):  https://help.mypurecloud.com/articles/get-started-architect-tutorial/

- example flows to download (this is for call)  https://help.mypurecloud.com/articles/download-architect-flow-examples/

So far I've explored the following resources & links inside:

- https://help.mypurecloud.com/articles/inbound-chat-flows-overview/

- https://help.mypurecloud.com/articles/about-architect/

How do you set up auto-reply? Your chat documentation redirects to instructions on email auto-reply (not chat)
Please let me know if I'm not looking at the right resources for chat

Any help very much appreciated.

#Unsure/Other

------------------------------
Yumi Obuchi
PricewaterhouseCoopers LLP
------------------------------