Genesys Cloud CX

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  • 1.  Temporary Roll Back of French Sentiment

    GENESYS
    Posted 11-22-2021 07:39
    Hey Everyone,

    This post is to notify our French customers that we have temporarily rolled back Sentiment Analysis in French (i.e. France French and Canadian French).

    Our internal telemetry showed some increasing memory usage issues and so we have decided to roll that change back temporarily until we can mitigate the issue.

    We are aiming to have the feature re-enabled later this week.  Watch this post for updates on when we toggle that feature back on.

    Sorry for any inconvenience.

    Thanks,
    #Unsure/Other

    ------------------------------
    Rakesh Tailor
    Senior Director, Product Management - Workforce Engagement
    Genesys Cloud
    ------------------------------


  • 2.  RE: Temporary Roll Back of French Sentiment

    GENESYS
    Posted 11-30-2021 11:26
    Just an update on this post.  Sentiment Analysis in French continues to be rolled back as we look at the memory issue.  At this point we will continue to keep this rolled back until after the holidays and will to re-enable it in the new year.

    Sorry for any inconveniences on this.

    Thanks Everyone,

    ------------------------------
    Rakesh Tailor
    Senior Director, Product Management - Workforce Engagement
    Genesys Cloud
    ------------------------------



  • 3.  RE: Temporary Roll Back of French Sentiment

    GENESYS
    Posted 02-17-2022 16:47
    Just an update that we will be re-enabling French Sentiment globally on February 23rd.

    Thanks,

    ------------------------------
    Rakesh Tailor
    Senior Director, Product Management - Workforce Engagement
    Genesys Cloud
    ------------------------------



  • 4.  RE: Temporary Roll Back of French Sentiment

    Posted 02-23-2022 09:48
    Hi Rakesh,

    Did  you re-enable the French sentiment today, as expected?

    Regards

    ------------------------------
    Melvyn Runghen
    Paxyl Solutions
    ------------------------------



  • 5.  RE: Temporary Roll Back of French Sentiment

    GENESYS
    Posted 02-23-2022 09:53
    Yes, it was re-enabled at 8:30 am EST this morning.  Any new interactions in French should be processed for Sentiment Analysis provided your Org is configured correctly.

    ------------------------------
    Rakesh Tailor
    Senior Director, Product Management - Workforce Engagement
    Genesys Cloud
    ------------------------------



  • 6.  RE: Temporary Roll Back of French Sentiment

    Posted 02-23-2022 10:25
    Cool.

    But the french dialect is still not available if I want to add Phrases

    Regards

    ------------------------------
    Melvyn Runghen
    Paxyl Solutions
    ------------------------------



  • 7.  RE: Temporary Roll Back of French Sentiment

    GENESYS
    Posted 02-23-2022 11:32
    That's right.  Sentiment Feedback for French is not yet available and should be coming out shortly now that Sentiment Analysis is re-enabled.  I'll have a date within the next 2-3 weeks.

    Thanks,

    ------------------------------
    Rakesh Tailor
    Senior Director, Product Management - Workforce Engagement
    Genesys Cloud
    ------------------------------