Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Audit Supervisors changing agent status?

    Posted 09-03-2020 18:21
    Is there any way to tell if a supervisor was the person to remotely change an agent status?
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------


  • 2.  RE: Audit Supervisors changing agent status?

    Posted 9 days ago
    Hi Vaun,

    Did you ever find an answer to this?

    Thanks Luke

    ------------------------------
    Luke Mitchell
    Connect
    ------------------------------



  • 3.  RE: Audit Supervisors changing agent status?

    Posted 9 days ago

    Hi @Luke Mitchell


    I came across this community thread similar to your ask.

    https://community.genesys.com/digestviewer29/viewthread?MessageKey=a52f8c29-06ba-4c70-adcb-3b24c3dbee26&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4​



    ------------------------------
    Vincent Sabolboro
    ATB Financial
    ------------------------------



  • 4.  RE: Audit Supervisors changing agent status?

    Posted 8 days ago
    Great thanks Vincent!

    I should have looked in the API, that works perfectly, just would be ideal if that was added to the UI too

    ------------------------------
    Luke Mitchell
    Connect
    ------------------------------



  • 5.  RE: Audit Supervisors changing agent status?

    Posted 5 days ago

    100% agree with you @Luke Mitchell

    Hopefully this is on the pipeline to make this feature available from the audit UI.​​



    ------------------------------
    Vincent Sabolboro
    ATB Financial
    ------------------------------