Just a note to folks in North America who are in the same boat:
If you use Genesys Cloud Voice (ie. you don't use Bring Your Own Carrier), it's worthwhile noting that they're going to be fully implementing STIR/SHAKEN in the June timeframe (according to the latest I heard).
If the phone number you're using as your CLID is a GCV-owned number, they will mark it as Full Attestation (A). If it's a number you owned but
from another carrier that your forward to GCV, it'll only show up as Partial Attestation (B). This will
decrease the chance that your call will be picked up.
Regardless, if you use GCV I recommend you reach out to Genesys to verify how STIR/SHAKEN will affect you. If you use your own carrier, make sure to reach out to them as all carriers need to implement it this year in both Canada and US.
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Scott Montague
Rogers Communications
Canada
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Original Message:
Sent: 03-26-2021 00:28
From: Richard Dib
Subject: Outbound number coming up as spam
Hello All,
I am asking if I can your advice on a process we run at our company,
We currently have an outbound sales team across Australia that call leads form salesforce, it is a team of around 100 agents in total.
All 100 staff will use the same outbound number (mobile number), and each agent will have on average 60+ dials per day. If someone was to call that mobile number back it will route back to a queue.
As we are not calling active clients and calling leads our number for this campaign gets marked as spam and as a result our conversion rate for prospects picking up the call can suffer when they see it come up as "Fraud" or "Spam"
My question I have are
1. Can anything be done to prevent our number being marked as spam? Or do you have suggestions?
2. Are there any apps or any services that can detect or report on this?
3. Is there anyone on this forum that had this same issue, and find a way to prevent it from happening?
I know we can register with services such as Hiya but just wanting some advice
thanks
#Outbound
#SystemAdministration
#Telephony
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Richard
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