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  • 1.  GENESYS DIALOG ENGINE - IMPORT FEATURE

    Posted 06-10-2021 00:53
    Hi all,

    Does Genesys Dialog Engine support import feature ?. Can we import JSON from Google/LEX or BOTMOCK file. 

    Can we add the Carousel Cards, Buttons, Drop down list in the Genesys Dialog Engine. How to customize the Genesys Dialog engine and what is backend software used for customization - C# or any ?

    Support will be appreciated.

    Regards,
    #Ask Me Anything (AMA)
    #DigitalChannels

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    Gopalakrishnan M
    Accenture India
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  • 2.  RE: GENESYS DIALOG ENGINE - IMPORT FEATURE

    Posted 06-12-2021 15:55
    Bot flows should support Archy now with YAML.  That will allow export and import.  

    Web Messaging will allow for cards, carousels, and buttons, so once that is finished, Bot Flows should be able to support them in the near future.  These do help the customer experience for mobile users especially.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


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