Genesys Cloud CX

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  • 1.  Unique Chat Link on Specific Web Pag

    Posted 05-13-2022 16:22
    We recently launched an open order tracker search for customers. We point customers to this in our chat bot and have a chat widget that does the same. We want to put in a customized chat link that will point customers to a chat queue if they have questions or issues. We want to avoid the customers that use this order tracker to begin the whole entire chat experience all over again.
    #ArchitectureandDesign

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    Matthew Aubin
    Raymour & Flanigan Furniture
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  • 2.  RE: Unique Chat Link on Specific Web Pag

    Posted 05-22-2022 11:36
    I would use GPE to initiate web messaging chat based on the page they are on and pass variables into the messaging session so the bot knows where to "start" the conversation.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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