Genesys Cloud CX

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  • 1.  Is there a way to assign a WebRTC phone a DID number?

    Top 25 Contributor
    Posted 11-19-2021 19:18
    I searched the Help section and looked through my WebRTC phone settings but can't find a way to assign a DID to my WebRTC phone.  Is this possible if so please direct me to the correct configurations, thx.
    #SystemAdministration
    #Telephony

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    Jean Lam
    Bridgecrest Acceptance Corporation
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  • 2.  RE: Is there a way to assign a WebRTC phone a DID number?

    Posted 11-20-2021 14:10
    Hi Jean

    This would be set against the person, not the phone for WebRTC.


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    Vaun McCarthy
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  • 3.  RE: Is there a way to assign a WebRTC phone a DID number?

    GENESYS
    Posted 11-22-2021 15:20
    As Vaun said, WebRTC phones are associated with specific users (as opposed to other station types, which are associated with specific hardware.)

    Since the WebRTC "phone" doesn't really exist unless the user is logged in, there is not benefit to giving it a DID. Just give it to the user.

    HTH

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    Paul Simpson
    Senior Technical Instructor
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  • 4.  RE: Is there a way to assign a WebRTC phone a DID number?

    Posted 11-22-2021 16:26
    thank you for the reply.  If a DID is assigned to a user, what will happen if a phone call lands to that DID but there is no WebRTC or desk phone assigned to the profile. Will it go straight to voicemail?

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    Jean Lam
    Individual Only Contact Account
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