You will just need to create a new Custom Data Action based on your existing MS Dynamics Integration.... In the new action you will need to identify the API contracts on what data for the integration to expect to insert into Dynamics and the expected response. We only include "GET" actions with our standard integration package due to the wide options customer can require to write data into the remote system. We are going to be releasing some tutorials on this topic in the second half of the year.
PureCloud Creating a Custom Data Action
Create a custom action for integrations - PureCloud Resource CenterMS Dynamics REST API:
Create an entity using the Web API------------------------------
jack nichols
Genesys - PureCloud Product Management
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Original Message:
Sent: 03-06-2018 09:22
From: Sergio Rota
Subject: Dynamics 365 Custom Action - POST to create a Ticket (incident)
Hi,
I have to generate a Ticket from Architect throught Custom Action
Thanks
Sergio
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Sergio Rota
F1 Consulting & Services srl
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