We are transferring an inbound call into Genesys Cloud to an external SIP line and when the call is initiating with the 3rd party side, the caller is hearing a brief ringback. The call is not a release link so Genesys Cloud has the inbound customer caller and the outbound transfer call connected. In analyzing the pcap on both side of the transfer leg, the far end sip provider is sending a 180 Ringing which Genesys Cloud is responding by playing a ring back.
Is there a way to disable the ring back from being played?
On the SIP trunk, there is a setting for "Ringback".
"Use this switch to enable or disable the line ringback.
When enabled, this setting controls if a ringback should be generated and sent to the incoming trunk when a 18x response message that does not include an SDP is received\relayed from the outbound call."
We tried with turning it off, but that made no impact. Our assumption is that the setting is only for Inbound SIP calls, not outbound.
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Michael Shrall
Avtex Solutions, LLC
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