Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Inherited Skills

    Posted 05-05-2022 19:17
    Hello All,

    We are coming from PureConnect where there were inherited skills. I do not see that option anywhere in Genesys Cloud. I know I can add them in the UI, API or Bulk Import. We have many skills we use so this can be a chore. Just wanna make sure I am not missing anything. Thanks.

    #Routing(ACD/IVR)
    #Architect/Routing
    ​​
    #Routing(ACD/IVR)

    ------------------------------
    Matthew Raleigh
    Contact Center Engineer L2
    Broker Solutions, Inc. DBA New American Funding
    ------------------------------


  • 2.  RE: Inherited Skills

    Posted 05-06-2022 00:38
    Hi Matthew

    I raised this request idea for the same reason:

    https://genesyscloud.ideas.aha.io/ideas/INB-I-1281


    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 3.  RE: Inherited Skills

    Posted 05-06-2022 08:24
    Thanks for the information

    ------------------------------
    Matthew Raleigh
    Contact Center Engineer L3
    Broker Solutions, Inc. DBA New American Funding
    ------------------------------



  • 4.  RE: Inherited Skills

    GENESYS
    Posted 05-06-2022 20:40
    I believe I heard this is something planned for the future but it is TBD. However there is currently an offering in the app foundry called user templates that would solve for this see link below.

    https://appfoundry.genesys.com/filter/genesyscloud/listing/82afc319-fa67-4519-9a2b-30e0ae551a3e

    ------------------------------
    Patrick Johnson
    Genesys - Employees
    Senior Principal PS Consultant
    ------------------------------



  • 5.  RE: Inherited Skills

    Posted 05-06-2022 20:47
    That offering should be part of the product natively in my opinion ☺️

    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 6.  RE: Inherited Skills

    GENESYS
    Posted 05-07-2022 08:38
    Yeah I'm pretty sure this is in the works. I've seen something in development I would suggest everyone refer to our roadmap release notes. That is the beauty of Genesys cloud something is updated or released every Wednesday.

    ------------------------------
    Patrick Johnson
    Genesys - Employees
    Senior Principal PS Consultant
    ------------------------------