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If you are a current user of Speech and Text Analytics in Genesys Cloud, or are looking to start using these capabilities, this Beta may be of interest to you.
As part of any successful Speech and Text Analytics program, you need to decide on the set of topics to start detecting in your interactions. Genesys Cloud helps you get started with a set of Out-of-the-box Topics, however, we recognize that these may not exactly align with the topics of conversation that are occurring in your business. As a result, we will be introducing Topic Mining capabilities in Interaction Miner, to greatly reduce the effort and time required to come up with the right set of topics for your organization.
Topic Mining in Interaction Miner will be able to analyze voice and digital transcripts and suggest topics of interest within the conversation that can then be used to create topics as part of your Speech and Text Analytics program.
If you are interested in this Beta, please reach out to me, Rakesh Tailor ( firstname.lastname@example.org) or Dilipkarthik Jayamohan ( Dilipkarthik.Jayamohan@genesys.com) to learn more and find out if you would be a good fit to participate.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.