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If you are a current user of Speech and Text Analytics in Genesys Cloud, or are looking to start using these capabilities, this Beta may be of interest to you.
As part of any successful Speech and Text Analytics program, you need to decide on the set of topics to start detecting in your interactions. Genesys Cloud helps you get started with a set of Out-of-the-box Topics, however, we recognize that these may not exactly align with the topics of conversation that are occurring in your business. As a result, we will be introducing Topic Mining capabilities in Interaction Miner, to greatly reduce the effort and time required to come up with the right set of topics for your organization.
Topic Mining in Interaction Miner will be able to analyze voice and digital transcripts and suggest topics of interest within the conversation that can then be used to create topics as part of your Speech and Text Analytics program.
If you are interested in this Beta, please reach out to me, Rakesh Tailor ( email@example.com) or Dilipkarthik Jayamohan ( Dilipkarthik.Jayamohan@genesys.com) to learn more and find out if you would be a good fit to participate.
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