Genesys Cloud CX

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  • 1.  WebRTC - Connections via Proxy

    Posted 07-25-2019 23:00

    Are we able to make WebRTC traffics to go via proxy only and not firewall?

    We have run a wireshark capture and noticed that the STUN traffics are going via the firewall instead of the web proxy. It's probably because it's UDP and not http traffics? Our firewalls will not allow traffics to AWS hence we need the application to use only proxy for communication.

    Is there a way to achieve this?


    MJ LIm

  • 2.  RE: WebRTC - Connections via Proxy

    Posted 12-11-2019 01:49
    With the new release, you can now do this.  The old one required STUN lookup which broke with proxy use.  The new method is more friendly with proxies, but you need to ensure they are not blocking or locking down ports.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

  • 3.  RE: WebRTC - Connections via Proxy

    Posted 09-16-2021 11:03
    is there a specific configuration to set up? I have a feedback that informs me that there are still requests without going through the proxy.

    Ponin Sor
    Genesys - Employees

  • 4.  RE: WebRTC - Connections via Proxy

    Posted 11-17-2021 19:43

    I am also looking for the above.

    Is there any reference document or link which explains how WebRTC in BYOC Cloud scenario works with Proxy assuming all required ports are open in Proxy including UDP ?

    Also is there any document or reference which says which URLs are needed to be allowed in the proxy ?

    Rajeev Srikant

  • 5.  RE: WebRTC - Connections via Proxy

    Posted 02-04-2022 08:06

    Since your last post, have you been able to test it, and if so does it work?

    Thank you


    Driss Sellami
    Orange SA

  • 6.  RE: WebRTC - Connections via Proxy

    Posted 05-12-2022 14:26

    Hi @Ponin Sor @Robert Wakefield-Carl

    Our InfoSec team also wants traffic to go over proxy, do you have any documentation on how to implement this setup?

    Vincent Sabolboro
    ATB Financial