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  • 1.  Evening Timer Error

    Posted 04-16-2020 09:42
    Hello
    We hope that everyone is safe and healthy!

    Community with our agents working from home they have experienced a "Evening Timer" error when connecting from home through our VPN and trying to answer calls through the SalesForce Connector.

    Has anyone else ever experienced this error? What is the cause of the error and how do we correct?

    Thanks

    #RemoteWorkEnablement

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    Ray Richardson
    WernerCo
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  • 2.  RE: Evening Timer Error

    GENESYS
    Posted 04-17-2020 08:30
    Ray,

    I can't even begin to think of what that error might be, and I can't really think of where it would even get raised from.  A screen shot might help, although I'd probably recommend getting in touch with the Care team to sort that out.

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    Richard Schott
    Genesys - Employees
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    Original Message


  • 3.  RE: Evening Timer Error

    Posted 04-17-2020 12:22
    Have you checked with your network administrator to see if VPN users are disconnected after a specified login time forcing them to log back in?  Our company has such a setting for InfoSec purposes.  That has been noticed more now that we have people working remotely for longer days.

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    Bruce Lambert
    Bright Horizons Family Solutions LLC
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    Original Message


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