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Hi There,After disabling the Permissions for "One Number Fax" from the roles, we didn't get the default greetings for the DID calls.
Whereas, when the user presence status is busy or any other status (not for available) it says "voicemail is not available for <name of the user> "
we don't want the name of the user to be played to the caller.
how do we disable this busy greeting system-wide?Any options to disable Voicemail functionality from the org?Thanks
yes, we have already disabled the voicemail for the agents and disabled the Permissions for "One Number Fax" from the roles so that default inbound greetings are not played for the DID calls.
Also, we don't want default greetings to be played to the caller when the DID is busy or not answered.Currently, when the extns is not answered it plays "voicemail is not available for <name of the user> " It plays the name of the agent which is causing privacy concerns.
I would like to know how to disable this busy/not answered greeting globally?
Note: Another option I have was to activate the voicemail and then ask the agent to record the name as "user" (it will play busy/no answer greeting as voicemail is not available for the user) and then disable the VM. 150+ agents have to do the same steps which are not preferred.
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