Genesys Cloud - Main

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

PureCloud Instance only handling Digital Channels - Is it mandatory to buy and deploy Edge Servers?

  • 1.  PureCloud Instance only handling Digital Channels - Is it mandatory to buy and deploy Edge Servers?

    Posted 10-31-2019 14:20
    Hi,

    One of our customers is asking to have only Mail, Chat and Social Media channels.

    The question is the following:

    Do we need to have Edge Servers associated to this Instance, as these servers will not be used ?

    Thanks

    Regards
    #DigitalChannels

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources