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  • 1.  SIP Trunk not Registering

    Posted 10-21-2019 13:27
    Hi All,
    i am in the process of configuring a External Trunk, SIP Trunk that uses Authentication.
    I have entered all required info but trunk not registering, error 401

    #SIP/VolP

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    Reginald Sheraton
    Bytes Systems Integration a Division of Altron
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  • 2.  RE: SIP Trunk not Registering

    GENESYS
    Posted 10-28-2019 16:35
    Hi Reginald,

    I know it has been a while since you posted this question, but I am happy to tell you it was discussed in the most recent episode of the PureCloud Community Q&A Show! Check it out here!

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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    Original Message


  • 3.  RE: SIP Trunk not Registering

    Posted 10-29-2019 07:32
    Hi Reginald,

    401 is authorization error, so usually it is a username/password/domain issue when trying to authenticate.  Have you double checked these with the carrier?

    Do you have a SIP call flow trace?  I am assuming that you are getting this from the far end?

    Thanks Luke

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    Luke Mitchell
    G3 Comms Ltd
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    Original Message


  • 4.  RE: SIP Trunk not Registering

    Posted 10-29-2019 08:03
    Hi Luke, thank you for your response, i have managed to resolve this, was an authentication issue

    ------------------------------
    Reginald Sheraton
    Bytes Systems Integration a Division of Altron
    ------------------------------

    Original Message


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