Genesys Cloud CX

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Pass Custom Data from Chat to Callback Script

  • 1.  Pass Custom Data from Chat to Callback Script

    Posted 5 days ago
    Hello,

    I'm working on updating our script used for chat to allow the agents to submit a callback on the customer's behalf to a different queue with priority using a create callback data action. I'm able to create the callback however, I'm running into an issue passing the participant data from the chat conversation through to the callback script. Has anyone been able to make that work?

    To summarize, I need to pass custom data from a chat conversation through to the script for a callback created using a data action.
    #PlatformAdministration
    #Routing(ACD/IVR)
    #SystemAdministration
    #Unsure/Other

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