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Administrators and contact center managers can now use new Find Schedule, Find Schedule Group, and Find Emergency Group actions in Architect. These new actions enable administrators to dynamically look up these schedules and groups at flow runtime. For more information, see Find Schedule action, Find Schedule Group action, and Find Emergency Schedule action. This feature requires one of the following subscriptions: Genesys Cloud User 1, Genesys Cloud User 2 or Genesys Cloud User 3.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.