Genesys Cloud CX

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  • 1.  Screen Capture technology

    Posted 01-20-2022 16:19
    Is there an ETA when screen capture technology will be available to use for web-based access and not just desktop access?
    #Ask Me Anything (AMA)

    Amber Krueger
    Ultimus Fund Solutions

  • 2.  RE: Screen Capture technology

    Posted 01-21-2022 16:18
    We're also interested in this answer. We've had a much better user experience switching from the desktop app to the web app, but we had to forfeit screen capture.

    Cory King
    IT Lead
    IGS Energy

  • 3.  RE: Screen Capture technology

    Posted 01-28-2022 13:01
    Hi Amber, Cory,

    We understand that there is a lot of interest on having screen recording to work without using the Genesys Cloud desktop app.  We are currently targeting beta for sometime in the second half of 2022.

    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)

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