Good night!
I'm trying to resolve a question that comes to my mind. I put you in situation:
An inbound call comes in and Agent A answers the call, if the same customer calls again a second time (inbound too). Is there any way that Agent A can take care of him?
Thanks in advance.
Greetings,
Carlos.
#Routing(ACD/IVR)------------------------------
Carlos Camacho Jimenez
Team Vision S. A.
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