Hi Jeff, I spoke to our engineering lead for Genesys Tempo this morning and he told me that "We have been working on this and solved the issue for some orgs. A new update (1.6.6) was released on Android last night and iOS this morning and that should help mitigate the issue even further".
He said that this new release 1.6.6 should be showing up in the app stores within 24 hours.
It sounds like the issue may not be fully resolved yet, but they have made progress. We would definitely be interested to hear if the problem is resolved for you with this new build so please let us know.
Thanks very much
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Christopher Johnson
Genesys - Employees
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Original Message:
Sent: 04-20-2022 19:53
From: Jeff Hoogkamer
Subject: Genesys Tempo app - "An unexpected error occurred" on both iPhone and Android versions
Hi Christopher,
Thanks for reaching out. We've raised this through our Genesys Partner (Genesys Case number 9162628) in January and have been through multiple fix attempts and new app version releases - but still getting 'An unexpected error occurred' on the Schedule view.
Cheers,
Jeff.
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Jeff
Original Message:
Sent: 04-20-2022 19:47
From: Christopher Johnson
Subject: Genesys Tempo app - "An unexpected error occurred" on both iPhone and Android versions
Hi Jeff, i saw your question during the customer roadmap presentation. Please let us know here if you have opened a care ticket and escalated to Servops. We will try to help you out as quickly as possible.
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Christopher Johnson
Genesys - Employees
Original Message:
Sent: 01-10-2022 09:11
From: Jeff Hoogkamer
Subject: Genesys Tempo app - "An unexpected error occurred" on both iPhone and Android versions
Hi Joe,
Yes we are, on both iPhone and Android:
Cheers,
Jeff
Original Message:
Sent: 01-10-2022 07:31
From: Joseph Behymer
Subject: Genesys Tempo app - "An unexpected error occurred" on both iPhone and Android versions
Hi Jeff. Are you still experiencing issues loading schedules from Tempo?
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Joe Behymer
PureCloud Workforce Management Development Team
Original Message:
Sent: 01-08-2022 10:48
From: Jeffrey Hoogkamer
Subject: Genesys Tempo app - "An unexpected error occurred" on both iPhone and Android versions
Thanks Jay.
We have logged a ticket - was just reaching out here to see if it was just our org or not.
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Jeffrey
Original Message:
Sent: 01-08-2022 07:58
From: Jay Langsford
Subject: Genesys Tempo app - "An unexpected error occurred" on both iPhone and Android versions
For non-transient issues, I would recommend opening a support ticket. I have made the development team aware of your post, but we will not troubleshoot product issues in Community.
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Jay Langsford
VP, R&D
Original Message:
Sent: 01-07-2022 01:25
From: Jeffrey Hoogkamer
Subject: Genesys Tempo app - "An unexpected error occurred" on both iPhone and Android versions
Hi All,
Just wondering for those using the Genesys Tempo application - if they are encountering any issues today viewing the 'Schedules' section in the app?
Users of both the iPhone and Android version have started reporting they can't see their schedules and it comes up with an error "An unexpected error occurred".
Confirmed across multiple users, and nothing has changed from a permissions or management unit perspective.
Cheers,
Jeff
#Unsure/Other