Dears,
How can I prevent agents to transfer calls to other division?
I have two divisions in which each has agents and queues; however, the agents from one can transfer to other!.
Please any advise or idea would be appreciated.
Best regards,
#PlatformAdministration#QualityManagement#Routing(ACD/IVR)------------------------------
Ali Aljohani
Hadef Information Technology Co.
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