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Hi team,I see there is an check box under "Contact Center -> Utilization -> Block calls when on a non-ACD call (excludes transfers)"It is really helpful and it is blocking ACD calls while in a DID call.I need revers one too. While in a ACD call, I need to block or forward DID calls. How can I do this?
Hello James,Thank you for your solution. It seems pretty logical. So how do you show the agents' numbers when making an outbound call? If I assign agent's number to flow, they won't have personal outbound ANI or am I missing something?
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