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Just wondering if it is possible to set up a callback from from a script used for the Message channel?
Scenario: We want to use an SMS to advise the customer we have some account information we need to speak to them about and prompt them to call our main number or text back to advise of a time they would like to receive a callback from us.
I have attempted to build a script but continue to receive 'Failed to schedule callback' error pop-ups, with no further detail about what component of the script is causing the error.
Is this possible, and just an error in the setup? Does anyone have something similar that works well?
Thanks for this response! All our other data actions are effectively a data pull, we don't have any set up that create an object, so just have some questions around the best way to set this up.
Presumably the output in contracts would be to create the callback object, but what would be considered the input data? The customer number?
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