Genesys Cloud CX

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Bulk Import Email Templates

  • 1.  Bulk Import Email Templates

    Posted 11-22-2021 17:47

    Hi all,

    Our customer would like to add Genesys Cloud Email Routing to their Org.
    Till now they were using Outlook to receive and answer their customer requests, with the Outlook Add-On "Ablebits" for Email templates and some other features.

    They would like to import those Email templates as "canned responses" to their Genesys Cloud Org.
    Has anybody done this before?

    Thanks in advance for your feedbacks.




    Ratnarajah Rajkumar

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