Genesys Cloud CX

 View Only
Discussion Thread View
Back to discussions
Expand all | Collapse all

Web Messaging - Chat Language Translation Options

  • 1.  Web Messaging - Chat Language Translation Options

    Posted 04-09-2022 19:56
    Hello,

    I know there is a blue print here for Chat Translation for the Web Chat channel (Version 1.1 and Version 2). Build a chat translation assistant with the AWS Translate service (genesys.cloud)

    I am trying to find similar solutions for web messaging. Any ideas?
    #DigitalChannels

    ------------------------------
    Thanks,
    Jag Vedakumar
    Deloitte
    https://www.deloitte.com/about/
    ------------------------------


  • 2.  RE: Web Messaging - Chat Language Translation Options

    Top 25 Contributor
    Posted 04-10-2022 22:53
    This works just like Agent Assist where it is looking at the notification for the digital channel and does the translation in a widget.  You could build the same widget supporting Web Messaging as it does chat by adding messaging and web messaging to the supported channel types and see if that works.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Web Messaging - Chat Language Translation Options
    Best Answer

    GENESYS
    Posted 04-11-2022 11:27

    Our team is actively updating that Blueprint to support Web Messaging.  It should be available in about 2 weeks if we don't find any major problems during our QA.

     

    Jim Crespino
    Sr Director, Developer Evangelism | AppFoundry
    T:  +1 785 477 0504

     

    Developer? Have questions? 

    Check out our Developer Centers.

     

    signature_2905399519

     




    Original Message


  • 4.  RE: Web Messaging - Chat Language Translation Options

    Posted 04-11-2022 11:35
    This is awesome News Jim. You'all rock!!

    Another question around this. Does this work with bot flows that may be been built with say en-US locale even before the agent hand off? In other words, will the customer see the bot responses in their language before they are eventually connected to an agent.

    ------------------------------
    Thanks,
    Jag Vedakumar
    Deloitte
    https://www.deloitte.com/about/
    ------------------------------

    Original Message


  • 5.  RE: Web Messaging - Chat Language Translation Options

    GENESYS
    Posted 04-11-2022 13:08

    I think that we only translate messages that we receive after the agent is engaged.  In theory it should be possible to translate every message, but it is not something that we built into the blueprint today.  But it is just a blueprint, so a customer is free to take the code and hack away at it to make it do what they need.

     

    Jim Crespino
    Sr Director, Developer Evangelism | AppFoundry
    T:  +1 785 477 0504

     

    Developer? Have questions? 

    Check out our Developer Centers.

     

    signature_477209877

     




    Original Message


  • 6.  RE: Web Messaging - Chat Language Translation Options

    Posted 04-12-2022 17:00

    Hi everyone,

    Will this new blueprint be applicable to Open messaging also? 

    Thanks
    Daniel



    ------------------------------
    Daniel
    ------------------------------

    Original Message


  • 7.  RE: Web Messaging - Chat Language Translation Options

    GENESYS
    Posted 04-12-2022 19:15

    Web Messaging and Open Messaging store messages in a similar manner within Genesys Cloud, so the update to the blueprint should work for both.

     

    Jim Crespino
    Sr Director, Developer Evangelism | AppFoundry
    T:  +1 785 477 0504

     

    Developer? Have questions? 

    Check out our Developer Centers.

     

    signature_2020258605

     




    Original Message


  • 8.  RE: Web Messaging - Chat Language Translation Options

    Posted 05-19-2022 10:34
    Hi Jim, I was just wondering if you had any update on the release date?

    ------------------------------
    Dimitri Spiropoulos
    Foehn Ltd.
    ------------------------------

    Original Message


  • 9.  RE: Web Messaging - Chat Language Translation Options

    Posted 07-19-2022 15:14
    Hey Jim,

    Was this already released by your team?

    Thanks,
    Jag

    ------------------------------
    Thanks,
    Jag Vedakumar
    Deloitte
    https://www.deloitte.com/about/
    ------------------------------

    Original Message


  • 10.  RE: Web Messaging - Chat Language Translation Options

    GENESYS
    Posted 07-20-2022 11:19
    Jag,

    Yes, the updated blueprint now support Genesys Web Chat as well as Web Messaging: https://developer.genesys.cloud/blueprints/digital-messaging-translator-blueprint/

    I hope it's useful.

    ------------------------------
    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources