Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  End preview with wrap up selection (Preview Dialing)

    Posted 01-25-2022 10:46
    We are switching one of our campaigns to preview mode.  I noticed after the wrap up code is selected, the agent has to select "end preview" is there a way to automatically go to next record after selecting the wrap up code?

    Clayton Curtis
    Enova Online Services, Inc.

  • 2.  RE: End preview with wrap up selection (Preview Dialing)

    Top 25 Contributor
    Posted 01-25-2022 22:40
    Like the End Callback, something we all wish we could have.  Better to vote on the idea and let it bubble to the top:

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources