My Workaround here is by building an outbound script that constantly checks every 30 seconds if the current interaction would already have a "segmentType": "wrapup", if it already has this in the conversation detail, meaning an outbound call has been made, a wrap up code has been selected and the agent is already sitting in "end preview", then initiate a disconnect interaction, this does not affect any reschedule already made before disconnecting the interaction
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Ryan Singson
Infinity Sales Group
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Original Message:
Sent: 01-25-2022 10:45
From: Clayton Curtis
Subject: End preview with wrap up selection (Preview Dialing)
We are switching one of our campaigns to preview mode. I noticed after the wrap up code is selected, the agent has to select "end preview" is there a way to automatically go to next record after selecting the wrap up code?
#Outbound
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Clayton Curtis
Enova Online Services, Inc.
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