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Speech recognition - plug-ins?

  • 1.  Speech recognition - plug-ins?

    Posted 08-27-2021 05:10
    Hello team! 

    I am interested in the Speech recognition feature. But unfortunately, Genesys does not recognize our region languages (Slovakian, Czech, and Hungarian).
    I was wondering if there is any chance to integrate eg. Google as a Plugin, which supports those languages? 
    Do you have some experience with this topic? Is that even possible? 

    Thanks a lot, guys :) 

    Sandra
    #Ask Me Anything (AMA)
    #Integrations

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    Sandra Kakasova
    IKEA Ceska Republika, s.r.o.
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