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Hi All,Part of the working from home optimization our organisation did back in 2020, one of the activities was to implement VPN split tunnelling for Office365 (including Teams and Skype for Business) so traffic for 'as a Service' cloud applications didn't have to use our VPN resources and could go direct on the user's local internet connection.We're new to the Genesys Cloud (using BYOC Cloud) after moving from PureConnect, and looking at whether there's any best practices for Genesys Cloud WFH optimization as well. I had a look around the Resource Center and forums, and the only thing I really found was a forum post about checking connectivity.Based on the guides I've seen from Microsoft and translating it over to Genesys Cloud, the main items they refer to is to Identify the endpoints to optimize including URL's and IP Address Ranges.Optimize URLsAs for the URL's, those should be relatively easy to identify specifically for Genesys Cloud based on the Domains for the firewall allowlistOptimize IP Address RangesFor the Genesys Cloud Media services (including WebRTC stations), this is now easy due to the CIDR IP address range (126.96.36.199/20).However for the remainder of the Genesys Cloud application on AWS (including CloudFront, S3 and others) - this is where it gets a little more tricky to only allow traffic specifically for Genesys Cloud and not everything on Amazon AWS.Also some VPN vendors (suck as CheckPoint) also recommend only using IP address based VPN split tunelling rather than using FQDN's - which also becomes an issue with Genesys Cloud using all of Amazon AWS IP ranges in the region.So my questions from here are:1. Should we be optimizing Genesys Cloud at all using VPN split tunnelling?2. If we should - would optimizing the URL's and only the Genesys Cloud Media Services IP Address range be sufficient?3. Do we need to optimize the rest of Amazon AWS IP addresses as well?Thanks in advance.
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