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Hello Dean,Our organization is new to Genesys Pure Cloud platform and our agents are also experiencing the same audio related issues. No audio issues when using MS Teams, but for some reason the audio setting in Genesys falls back to computer's default settings which happens during multiple scenarios,1. When an agent first login in to their computer for the day2. For some agents this happens when they are in the middle of an interaction with the customers.3. During the interaction with customers- suddenly customer can't hear agents.
Do you have any suggestions or recommendations for those scenarios?
Any help is much appreciated.
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