Genesys Cloud CX

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  • 1.  Outbound Call Time Zone Control

    Posted 01-05-2022 11:40
    Hello,

    Is there a way through an architect flow or other to add some sort of time zone control for outbound callbacks and manual dials? My organization has a requirement to run a time zone check before the outbound call is placed.

    Thank you for any feedback on this subject.

    Best,
    Mo
    #ArchitectureandDesign
    #Outbound
    #Telephony
    #Unsure/Other

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    Mo Ford
    Upgrade
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  • 2.  RE: Outbound Call Time Zone Control
    Best Answer

    Posted 01-18-2022 17:21
    Not currently for callbacks.  Your agents should determine that when they create the callback or only offer callback when it is possible to call them from that time zone.  Other option is to create a dialing campaign and let it determine the correct time to call them back.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Outbound Call Time Zone Control

    Posted 01-20-2022 07:05
    Got it. Thanks for the response, Robert.

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    Mo Ford
    Upgrade
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