A place to ask questions, connect with others, and stay in the know
OneView by Avtex provides contact center agents with a unified view of Genesys Cloud interactions within Salesforce, fueling exceptional customer experiences consistently with speed and quality.
Unlike traditional softphones that require agents to use a separate window beside Salesforce, OneView is designed with a truly streamlined interface that saves agents time through faster application navigation. And by combining OneView with Salesforce workflows, routine actions can be automated which saves time by reducing keystrokes.
OneView helps increase interaction quality by enabling agents to focus on customers and by providing process guidance. And it can help business teams improve operational performance by giving them access to more data for decision making. It also reduces the time needed to on-board agents.
Finance Industry Applications
OneView is ideal for more complex interactions such as those that are common in the finance industry.
Typically, OneView has a payback period that is less than 1 month because it saves at least 45 seconds of a 5-minute call.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.