Hi,

Please suggest a good softphone client in app foundry or elsewhere which have all features specially to handle email like outlook integrated in Genesys cloud.

The WebRTC softphone is designed to be a voice path for any user on the platform.  It requires no licensing (aside from Communicate for the user) nor does it require a login.  For Email, you need a GCX 2 subscription or above and then you can handle emails.  If you need more email functionality, check out Email Ninja on AppFoundry.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 04-13-2022 02:16
From: Mourya Chintapatla
Subject: Email plugin or alternative to Genesys cloud softphone desktop client

Hi,

Please suggest a good softphone client in app foundry or elsewhere which have all features specially to handle email like outlook integrated in Genesys cloud.

This app has a comprehensive Email Help Desk solution for Genesys Cloud via AppFoundry Premium App.

https://appfoundry.genesys.com/filter/genesyscloud/listing/59c44a27-fb86-4806-8640-18a99c7f544f

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Maksim Gill
Eccentex, Inc.
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Original Message:
Sent: 04-13-2022 02:16
From: Mourya Chintapatla
Subject: Email plugin or alternative to Genesys cloud softphone desktop client

Hi,

Please suggest a good softphone client in app foundry or elsewhere which have all features specially to handle email like outlook integrated in Genesys cloud.