Genesys DX (formerly Bold360)

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  • 1.  Conversational Content Flow Question

    Posted 01-20-2022 17:26
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    When modifying an article that is set up for conversational flow, is there a way to move child objects without having to delete the article flow and rebuild?

    When modifying alphabetical lists of options in child objects it would be nice to be able to hover click the entire object (including the other child objects inserted to that "parent") and slide it up or down to the new order you would like - similarly to how you can reorder buttons on the content tab. I added a gif of the button move for reference.


    Nicole VanWie
    State of Arizona - City of Mesa

  • 2.  RE: Conversational Content Flow Question

    Posted 01-24-2022 12:29
    Hey Nicole,

    Unfortunately there isn't a way right now, and we realize this has been a feature request for a few.

    A workaround could be through manually modifying the JSON, so copying/pasting sections from the JSON and then importing the flow fresh, but there presently isn't a UI (user interface) method to it other than what is available in the article editor.

    Anthony Romero
    Genesys - Employees