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I think there may be two threads on this subject, but you are correct everyone is saying ASA, but I believe they are looking for the Alert Time - so how long does it ring to the agent before the agent responds. This is for people who are not set up with Auto Answer. You can get to this data, by assessing the Agent's Performance, they filtering to add Max Alert as a column and you will get the information you are looking for. I removed my agents name from this screenshot, but the Agents names would appear on the left.
@Judith Jimenez it looks from your screenshot that you are referencing the Genesys Cloud CX product. This (rather old) thread is on the PureConnect forum, and my guess is that it has shown up in a search?Just figured you would want to know 😉
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